Shipping & Returns
Returns and exchanges
We accept return within 14 days from the receipt of the item. We do our best to serve each and every customer as best as we can and we understand that on occasion you might need to return products.
Please note that CUSTOM MADE or PERSONALISED orders are neither returnable nor refundable. Please check all the relevant information before you purchase and feel free to ask any question you may have before ordering.
Customers are responsible for return shipping with original packaging included, and sufficient outer packaging to protect the unit in transit. Please remember to obtain and keep a proof of postage in the event that you return the item.
Most orders placed before 14:00 (Monday-Friday) are dispatched on the same day provided that there is no customisation requirement.
Orders placed after 14:00 during the week or at weekends are processed and dispatched on the following working day.
Your delivery options will be displayed when you proceed to pay and will be calculated depending on your order.
Orders sent via Royal Mail 1st Class should usually arrive within 1-2 working days of your order being placed. In 90% of cases your item will be with you the next working day, although this not guaranteed.
Postage costs and options are calculated automatically on our checkout when you select the destination country and depend on the size and weight of the items that you are ordering.
For Standard Postage in the EU countries, please allow 5-7 working days and for all other International Orders please allow 8-10 working days to get your order delivered after the dispatched day.
Standard postage is NEITHER tracked NOR signed.
Therefore, please make sure your address is correct.
We STRONGLY encourage our international customers to choose TRACKED service which is available on the checkout step.
TRACKED SERVICE takes about 5-7 working days to reach USA and about 8-10 days to AUSTRALIA.
Should you need your item urgently, we have DHL EXPRESS shipment available for international customers. This will take about 2-3 working days from the dispatch date.
Please choose the service that fits the most with your need.